How to answers Case Studies Essay

1. What are the inputs, processing, and outputs of UPSs sheaf tracking system? Inputs The inputs include package knowledge, customer signature, pickup, language, time-card breeding, current location (while en route), and billing and customer clearance documentation. Processing The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria. Outputs The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include unlike reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management.2. What technologies are used by UPS? How are these technologies related to UPSs business scheme? Technologies include handheld computers (DIADs), barcode scanning systems, wired and radiocommunication communications networks, desktop computers, UPSs central computer (large mainframe computers), and reposition technology for the package delivery data. UPS also uses telecommunication technologies for transmitting data through pagers and cellular phone networks. The company uses in-house software for tracking packages, shrewd fees, maintaining customer accounts and managing logistics, as well as software to access the instauration Wide vane. UPS has used the same strategy for over 90 years.Its strategy is to provide the best service and lowest rates. One of the most evident aspects of technology is the customers ability to track his/her package via the UPS Web site. However, technology also enables data to seamlessly flow throughout UPS and helps streamline the work flow at UPS. Thus, the technology described in the scenario enables UPS to be more competitive, competent, and profitable. The pass is an information system solution to the business challenge of providing a utmost level service with low prices in the face of mounting competitio n.3. What strategical business objectives do UPSs information systems address? Some problems this information system solves relate directly to logistics and supply range of mountains activities, non still for itself, but also for other companies. These services include supply chain design and management, freight forwarding, customs brokerage, mail services, multimodal transportation, and financial services, in extension to logistics services. Because of the advanced integration of its technology, UPS can provide these services cheaper and more efficient than most companies can create them in-house.4. What would happen if these systems were not available? Arguably, UPS talent not be able to compete effectively without technology. If the technology were not available, then UPS would, as it has through most of its history, attempt to provide that information to its customers, but at higher prices. From the customers perspective, these technologies provide value because they help customers deal their tasks more efficiently. Customers view UPSs technology as value-added services as opposed to increasing the cost of sending packages.